SWDirect Ltd is an established IT Support company dedicated to supporting and advising companies in all areas of their IT systems. The company developed an Online Support Service that offers featured remote backup solutions. The Online Ticket System enables customers to raise support tickets and keep track of issues without having to pick up the phone. SWDirect Ltd provides specialist business-to-business server hosting packages for small to medium enterprises. The advantages of hosting within a data centre are plenty, including data security and retention, improved responsiveness and the ability to utilise the newest most powerful technology.